FAQs

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Most Popular Queries

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Read how the right pillow can change your night — and your life

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″ offset=”vc_hidden-xs”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_section][vc_row equal_height=”yes” css=”.vc_custom_1564811848155{margin-top: 50px !important;margin-right: 50px !important;margin-bottom: 50px !important;margin-left: 50px !important;}” el_class=”faq”][vc_column][vc_custom_heading text=”Cuddl Pillow FAQ” font_container=”tag:h3|text_align:left|color:%2300237e” use_theme_fonts=”yes” css=”.vc_custom_1564812869090{margin-top: 20px !important;margin-bottom: 20px !important;margin-left: 20px !important;}”][vc_toggle title=”What are the types of pillow manufactured by Cuddl Pillow?”]Cuddl Pillow manufactures two main categories of shredded foam adjustable thickness pillows – for Adults and for Kids. For adults we have the Ortho Memory foam, Natural Latex foam and Value PU foam type of pillows.  The little one at home can enjoy our Latex Foam kid’s pillow which is India’s first adjustable thickness pillow for children.[/vc_toggle][vc_toggle title=”What is the difference between Orthopaedic Memory Foam Cuddl Pillow and Natural Latex Foam Cuddl Pillow?”]It all comes down to preference of the user. If someone wants their head to sink into the pillow and provide sturdy support then Ortho Memory Foam Cuddl Pillow works best. For those who want a plush pillow which adds a sense of luxury to their sleep, the Natural Latex Foam Cuddl Pillow is the one to go for.[/vc_toggle][vc_toggle title=”What is the advantage of Natural Latex Foam Cuddl Pillow?”]First and foremost is the adjustability feature of the pillow. Whether you like a plush and  bouncy pillow or a firm and thin one, the same Cuddl Pillow can be adjusted to the optimum thickness you like on your bed. Adding to that is the long lasting warranty – the natural latex pillow is designed to last up to 3 years without losing its shape or form.[/vc_toggle][vc_toggle title=”What is the advantage of Ortho Memory Foam Cuddl Pillow?”]Your will comfortably sink in while resting your head on a Memory Foam Cuddl Pillow. The soft feeling of memory foam in your Cuddl Pillow will give you the comfort necessary to start sleeping better over time. In addition to that, if you’re someone who likes sturdy neck support, then memory foam is the best choice for you.[/vc_toggle][vc_toggle title=”What is the advantage of using shredded foam fill in Cuddl Pillow?”]Shredded foam has a unique feature which allows the pillow to keep adapting to your body shape throughout the night. Whether you’re sleeping on your back or on your side, the adaptable feature of shredded foam fill in your Cuddl Pillow is less likely to cause any disturbance when you shift around in your sleep.[/vc_toggle][vc_toggle title=”What are the things included when I order Cuddl Pillow?”]Your Cuddl Pillow packaging will include all the necessary items to set up your pillow, follow our online community and also register your warranty with us. The packaging will include your choice of Cuddl Pillow, a fill bag for storing additional foam material,  separate aromatherapy and deodorizer inserts, and a user kit to help you get started.[/vc_toggle][vc_toggle title=”How long does the aromatherapy insert last inside the pillow?”]Shredded foam is optimum for slow diffusion of essential aromatherapy oils. Meaning our aromatherapy inserts create a mild therapeutic aura around your Cuddl Pillow which lasts for at least 30 days. The slow diffusion ensures the aroma is mild and is a pleasing sensation when you go to sleep or wake up on your Cuddl Pillow.[/vc_toggle][vc_toggle title=”How does activated charcoal deodorizer inside a Cuddl Pillow help me?”]If we don’t wash our pillows the next morning, its outer core is bound to absorb our sweat from the night before. Over time, this causes the pillow to become musty and smell bad in your room. Adding to that it becomes a hotbed for bacteria which can cause ear and throat infection. Our activated charcoal deodorizer absorbs any moisture and ensures the main inner core of your Cuddl Pillow stays fresh and germ-free for a long time. [/vc_toggle][vc_toggle title=”Where can I separately buy aromatherapy and activated charcoal inserts?”]It’s as easy as browsing the accessories section on our website and placing an order. We recommend replacing your aromatherapy inserts once every 30 days. The charcoal insert on the other hand can easily be ‘reactivated’ by placing it under the sun for an hour once every month. If damaged you can get a replacement from our website.[/vc_toggle][vc_toggle title=”Why do Cuddl Pillow cost higher when we compare with local pillow in market?”]Local pillows doesn’t retain shape for more than a couple months. Local pillows are not machine wash friendly. Local pillows don’t have adjustable thickness feature. Local pillows are not dust or water proof. Local pillows don’t have a minimum 3 year warranty. Local pillows don’t help you sleep better at night. Your Cuddl Pillow takes care of all of the above and more.[/vc_toggle][vc_toggle title=”How to take care of Cuddl Pillow?”]With a few simple precautions you can keep your Cuddl Pillow in the best condition for a couple of years at least. Wash the outer and inner cores separately ensuring they are fully dried in the sun before you replace them on your bed. If you’re travelling and not using the pillow, we recommend storing it in a dry place, preferably the wardrobe you use to store your duvets and bed sheets. [/vc_toggle][vc_toggle title=”How to adjust Cuddl Pillow thickness?”]The adjustability feature of Cuddl Pillow can be easily used by anyone at home. Simply open the inner core of your pillow and add or remove the foam fill material till you adjust the pillow thickness to your preference. We recommend using the separate fill bag provided with your packaging to safely store the excess foam fill.[/vc_toggle][vc_toggle title=”How long is a Cuddl Pillow designed to last?”]Due to its type of build and the quality of materials used in a Cuddl Pillow, your pillow can be made to last up to 3 years with regular use. The shredded foam material is designed to stay fluffy and not lose shape for long, which ensures you won’t have to compromise on your sleep over time. Just register your warranty with us on our website and stay relaxed for many nights ahead.[/vc_toggle][vc_toggle title=”Is Cuddl Pillow machine washable?”]Yes your Cuddl Pillow is machine wash friendly. We recommend separating the outer and inner core of your pillow before washing. In addition to that, the aromatherapy and deodorizer inserts should be removed and only replaced after the pillow has been completely dried. Ensure to use the pillow only once it’s completely dry and not before.[/vc_toggle][vc_toggle title=”How to wash my Cuddl Pillow?”]Just like your bedsheet, the outer core of your Cuddl Pillow should be washed at least once a week. Due to the combination of our 5 layer protection which safeguards the pillow from dust and spilled liquids, the inner core of your Cuddl Pillow need not be washed more than once in 6 months. Ensure to dry it properly under the sun, removing all traces of dampness before replacing.[/vc_toggle][vc_custom_heading text=”Returns & Trials” font_container=”tag:h3|text_align:left|color:%2300237e” use_theme_fonts=”yes” css=”.vc_custom_1564812549428{margin-bottom: 20px !important;margin-left: 20px !important;}”][vc_toggle title=”How to contact Cuddl Pillow customer support?”]There are many hassle-free ways to get in touch with us. The easiest would be to discuss your query over call or WhatsApp on our Customer Care helpline (85000 28844). What you can also do is send us a message on any of our social media accounts (@letscuddl) and we’ll take it from there.[/vc_toggle][vc_toggle title=”How does Cuddl Pillow 30 nights trial period work?”]For the first 30 nights of you receiving your pillow, we have enabled a hassle-free trial period. If within this trial period you feel you have a valid reason for returning the product, we will undertake the process immediately and refund your full amount. Get in touch with us with a returns request either on our website or through our Customer Care helpline (85000 28844).[/vc_toggle][vc_toggle title=”What is the process for claiming warranty?”]Visit our website and register your warranty to enjoy many hassle free goodnights with your Cuddl Pillow. Additionally you can also call or WhatsApp our Customer Care helpline (85000 28844) and we will help you with registering the warranty.[/vc_toggle][vc_toggle title=”How can I track my order?”]If you’re ordering your pillow on Amazon.in then their native app tracking service will help you with your order. If you’ve placed an order on our website then simply get in touch with our Customer Care helpline (85000 28844) either over call or WhatsApp and we’ll update you with your order status.[/vc_toggle][vc_toggle title=”How can I return Cuddl Pillow?”]The best way to return your Cuddl Pillow would be to avail our 30 nights trial period. Within the first 30 nights of receiving your order we will take back the product with a full money back guarantee. If you ordered on Amazon.in then use the app for returns whereas if you ordered on our site then get in touch with our Customer Care (85000 28844) for the same.[/vc_toggle][vc_toggle title=”How can I check return status?”]The best way to return your Cuddl Pillow would be to avail our 30 nights trial period. Within the first 30 nights of receiving your order we will take back the product with a full money back guarantee. If you ordered on Amazon.in then use the app for returns whereas if you ordered on our site then get in touch with our Customer Care (85000 28844) for the same.[/vc_toggle][/vc_column][/vc_row][/vc_section]

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